Privacy policy

Privacy Policy

Last updated: August 2, 2025

AI Video Restoration (“we,” “our,” or “us”) operates this website and provides related services, tools, and features (the “Services”) to offer you professional video upscaling, restoration, and enhancement. While our store is powered by Shopify’s e-commerce platform, this Privacy Policy describes how we collect, use, and protect your personal information in the context of our video restoration services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information needed to process your orders, deliver our services, and improve your experience. This may include:

  • Contact Information: Name, email address, billing and shipping addresses, phone number.

  • Payment Information: Credit/debit card details, payment confirmations, and transaction history (processed securely via Shopify’s payment systems; we do not store full card details).

  • Account Details: Login credentials, preferences, and order history if you create an account.

  • Order & Project Details: Files you upload for video restoration, project notes, and enhancement options you select.

  • Device & Usage Data: IP address, browser type, and site activity (collected via cookies and analytics tools).

  • Communications: Messages and emails you send to us, including customer support inquiries.

2. How We Use Your Information

We use your personal information to:

  • Provide our services — process orders, perform video restoration, deliver final files, and manage customer accounts.

  • Communicate with you — respond to inquiries, send order updates, and provide support.

  • Improve our services — analyze trends, enhance website functionality, and refine restoration processes.

  • Process payments — securely complete transactions via Shopify and other payment processors.

  • Prevent fraud and ensure security — detect suspicious activity and protect our systems.

  • Comply with legal obligations — respond to lawful requests from authorities.

We do not use your uploaded videos for marketing purposes without your explicit written consent.

3. How We Share Your Information

We share your information only when necessary, including:

  • With Shopify — for order processing, secure payments, and website hosting.

  • With service providers — trusted vendors who assist with file storage, payment processing, or delivery.

  • With legal authorities — when required to comply with laws or respond to valid legal processes.

  • In business transfers — if our business is merged, acquired, or restructured.

We do not sell your personal information.

4. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Request a copy of your data in a portable format.

  • Opt out of marketing communications at any time.

To exercise your rights, email us at [your email here].

5. Data Retention

We retain personal information only as long as necessary to fulfill your orders, meet legal requirements, and resolve disputes. Uploaded video files are stored securely and deleted after project completion unless you request otherwise.

6. Security

We take reasonable technical and organizational measures to protect your personal data, but no online transmission is 100% secure. Please keep your account credentials private.

7. International Transfers

As our store is powered by Shopify, your information may be processed outside your country. Shopify complies with recognized data transfer standards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.

Contact Us
If you have questions about this Privacy Policy or how we handle your information, you can reach us at:

AI Video Restoration
support@aivideorestoration.com